Returns & Exchanges

At Zamel's, we want you to be completely satisfied with your purchase. If you are not happy with your fashion items, you can return them within 30 days for a full refund or exchange, provided they are in original condition.

Return Process

• 1.
  Initiate Your Return

  Log into your account and visit the 'Order History' section to select the items you wish to return and receive a return authorization number.

• 2.
  Pack Your Items

  Securely place the items in their original packaging, ensuring all tags are attached and the original invoice is included.

• 3.
  Ship the Package

  Affix the provided prepaid shipping label to your parcel and drop it off at any authorized courier location or post office.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.